For a full refund of the costs of the reservation, cancellations must be made five days prior to arrival (by sending an email to [email protected]).
For example: if the day of check-in is Friday, it must be canceled no later than the previous Sunday.
If the customer cancels its reservation less than 5 days before the day of arrival, the first night is not refundable.
For the following nights, the customer may choose to re-schedule another reservation or receive a 50% refund.
If the customer arrives and decides to leave before the agreed check-out day, unused nights 24 hours after cancellation will be refunded at 50%.
Comments from our Official Book of Claims
Great staff and the bet coffe we have had in 2 1/2 months. We will stay 2 more days.
The hospitality was excellent … as our home!
Portofino in Granada!
Like a paradise!
All very good, attention, decoration and even the atmosphere. It is difficult today to find places like this, where one feels at home. Congratulations.
I feel myself like a fish in the water, after my daily swimming of 3 km. Thank you Lidia and Paolo for the lovely place and the possibility of staying in shape with your beautiful pool.
We are very sorry, but we have to make some claims about the treatment received. You can’t be treated so well, because it is a problem to return to live at your own home. Congratulations on everything.
Around here passed a group of DENTISTS WITHOUT BORDERS who had a great time, enjoyed and surely will never forget such a great experience. I hope I can read this again someday and be able to do it with all these nice people I’ve met. Until the next one!
A first class hotel with management with an eye for details and very attentive staff. All very well. Congratulations.
Well, I can’t say more than this place is fantastic, the facilities are beautiful, its staff very friendly, always smiling and helpful. In this trip we have not only discovered a wonderful country, but we have made friends. A thousand hugs Regards to all, this is your best option.
I am very happy with the place, I love the pool and the service is very satisfactory. I hope to visit Nicaragua again next year!
A nice and quiet place to stay and rest … just like the music of the great Vivaldi! Thanks for everything.
Souvenir of our Honeymoon. Unforgettable!
Excellent, very warm. Just for good rest and stress relief.
What a wonderful oasis! We truly enjoyed Nicaraguan hospitality and beautiful Granada. Thank you, thank you, thank you.